Shipping policy
Thank you for shopping with Roxstar Hair. We are committed to delivering your order safely and efficiently.
Processing Times
Orders are typically processed within 1–2 business days after payment confirmation. During high-demand periods, processing times may be slightly extended.
Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.
Shipping Timeframes
Estimated delivery times may vary depending on your location and courier services:
- Major cities: 3–5 business days
- Regional/outlying areas: 3–7 business days
- International orders (if applicable): Delivery times vary by destination
Please note that delivery timeframes are estimates and may be affected by courier delays, public holidays, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery option.
Any promotional free shipping offers will be clearly stated on our website.
Order Tracking
Tracking details will be provided once your order has been shipped. Customers are responsible for ensuring that the shipping information provided at checkout is accurate.
Roxstar Hair cannot be held responsible for delays or lost parcels resulting from incorrect delivery information supplied by the customer.
Lost, Delayed, or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at support@roxstarhair.com with your order number and supporting information.
While we will assist in resolving courier issues where possible, Roxstar Hair is not liable for delays caused by third-party courier services.
International Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Contact Us
For any shipping-related questions, please contact us at support@roxstarhair.com.